FREQUENTLY ASKED QUESTIONS (FAQs)
I can't find a product that I need on your website. What should I do?
Please send us an email to sales@bss-safety.ca with the item description and quantity. With our network of manufacturing partners, we will do our best to fulfill your request.
Are you able to deliver to me?
Yes, We offer delivery services across all the states in Canada.
Delivery is free of charge for order value above $1000, subjected to Additional Delivery charges (if applicable).
For more information, please refer to Information Center -> Delivery Information
Are you able to do a last-minute urgent delivery?
Yes, we offer a same day delivery services for some products.
For more information, please refer to Information Center -> Delivery Information
What is the usual lead time?
Our standard lead time is 1-3 working days for most products.
for product with lead time, our lead time is 3-4 working weeks.
Product delivered is wrong or faulty.
Kindly inform us immediately by email at sales@bss-safety.ca and we will attend to you as soon as possible.
Are the pricing for the items fixed?
A: Yes, prices are fixed for small quantities. Bundle Pricing is offered when you select the product. For large quantities and regular purchases, please email us at sales@bss-safety.ca and we will offer you further discounts wherever applicable.
Is there any installation requirements?
Depending on the type of products, Installation my be required.
For more information, please refer to Information Center
Do I need a forklift at site?
Depending on the product type, you may need a forklift to facilitate the unloading and moving the products. If you do not have a forklift, please contact us to provide a delivery with a tailgate.
Do the products comes with a Warranty?
Yes, we provide a 1 year warranty for all Dangerous Goods Storage, Safety Shower & Eyewash Station and Spill Pallets. Our Spill Control products has a shelf life of 5 years form supply
What methods of payment do you accept?
As of now, we only accept a wireless transfer.
Where is BSS Industrial Safety Located?
We are a Singapore based company with our Canada branch registered at
2785 Commercial Drive, #9940, Vancouver British Columbia V5L4V1, Canada
Our products are located in Ontario, BC and Calgary to facilitate a faster product dispatch. In the event of stocks shortage, we'll supply our products from our warehouse in Singapore or Australia.
What is the company s official registered name for Canada?
Our canada branch is registered as BSS industrial Safety.
Didn't find the answer you're looking for?
Please email us at sales@bss-safety.ca and we will respond to you immediately.